Frequently Asked Questions
Everything you need to know about our unique jewelry collections and services.
What materials are used in your jewelry?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used for that piece.
How should I care for my unique jewelry pieces?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch and clean it gently with a soft, lint-free cloth after wearing.
Do you offer international shipping?
Yes, we ship our unique collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply for certain countries.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. For hygiene reasons, earrings cannot be returned unless they are defective. Please contact our support team to initiate a return.
Are your gemstones ethically sourced?
Sustainability and ethics are core to our brand. We work exclusively with suppliers who adhere to the Kimberley Process and maintain fair labor practices throughout the supply chain.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.